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OUR AGENCY IS DELIGHTED TO ASSIST TRAVELLERS IN GETTING THE RAILWAY TICKET BOOKINGS DONE
GIVEN HEREUNDER ARE ANSWERS OF SOME OF THE FREQUENTLY ASKED QUESTIONS ABOUT RAILWAY BOOKINGS:
Indian Railways - E-TICKET
What Document/I-Card required to book e-Ticket?
The user is not required to give any input of the photo identity card details of any of the passengers while booking the ticket. However he shall have to carry and show one of following identity card of any of the passengers in original while travelling
The following photo identity cards are considered valid..
- Voter Identity Card
- Passport
- PAN card
- Driving License
- Photo identity cards issued by Central/State Government for their employees.
- Student Identity Card with photograph issued by recognized School / College for their students
- Nationalized Bank Passbook with photograph
How can I cancel e-ticket and how will I get refund?
ICICI Payment Gateway (For VISA and MASTER credit cards), direct debit option (Internet Banking) of major Banks and a cash card option (ITZ cash) are available to book e-tickets.
How can I cancel e-ticket after preparation of chart?
E-Tickets (Reservations) can be cancelled only through Internet till Chart preparation of the train and it is not allowed at face-to-face Railway Counters. If the user wishes to cancel his e-Ticket, he can do so till the time of chart preparation for the train (which is normally 4 hours before the scheduled departure of the train from the train starting station) through the Internet. He can log on to www.irctc.co.in and go to Booked Tickets link and select the ticket to be cancelled and can initiate the cancellation by selecting the passengers to be cancelled. Cancellation would b e confirmed online and the refund would be credited back to the account used for booking as for normal Internet tickets. If there is any partial cancellation of ticket please ensure that the modified ticket (Electronic Reservation Slip) is printed separately as for the original ticket. To get more detail about how to cancel e-ticket click on this link - http://irctc.co.in/etktcanc.html
How can I cancel e-ticket after preparation of chart?
After chart preparation, Refunds for Confirmed/RAC/Partially Confirmed Eticket will be processed through TDR process. Customer can file TDR online and refund sanctioned by Railways would be credited back to user/agents account. Refund claims under above clause may require at least 90 days or more for processing. Only those PNRs whose Date of journey is less than 30 days will be listed and shall be eligible for applying TDR.
Customers are requested to select PNR which are eligible for TDR filing. Please refer to File TDR Procedure
Online TDR for e-Ticket:
TDR (Ticket Deposit Receipt) – If the customer was not able to perform the journey due to any /or the following reason
- Train Cancelled By Railways
- Train running Late by More than Three hours And Passenger Not Travelled
- Difference of Fare in case proper coach not attached
- AC Failure
- Travelled without proper ID proof
- Wrongly charged by TTE
- Party partially travelled
- Passenger Not travelled
TDR Rules
- The TDR Refund will be processed as per Extant Railway Rules:
- TDR should be filed within 30 days of Departure of Train
- The refund process will take at-least 90 days and more
- E-ticket refund request (after chart preparation) can be filed online.
- In case of i-ticket, online refund request is not allowed. For i-ticket please follow the following procedure
- •Surrender the I-Ticket with the Station Master and obtain a Ticket Deposit Receipt.
• Send your claim for refund to the following address attaching the original copy of the TDR to:
General Manager (Operations),
Indian Railway Catering & Tourism, Corporation Ltd.,
Internet Ticketing Centre,
State Entry Road, New Delhi - 110 055.
• IRCTC will process the refund claim with the Railway Administration and refund granted by the Railway shall be credited to your account
• Refund claims under above clause may require at least 90 days or more for processing
Refund Rules:
1. In case train is cancelled by the Rlys due to accidents, breaches or floods, Bandh or Rail Roko agitation etc- full refund of the fare of entire booked journey will be granted .On line cancellation can be done up to 72 hrs.
2. In case train is running late more than 3 hrs and Passenger has not travelled- full fare will be refunded
3. In case proper coach is not attached-Difference of fare between the booked class and lower travelled class will be refunded. Certificate from the TTE (in original) for the lower class travelled is must to claim for refund
4a In case of AC failure of AC1class/Executive class- Difference of fare between AC1class or Executive class and First Class will be refunded for the distance AC not worked. Certificate from the TTE (in original) for the AC not worked is must to claim for refund.
b In case of AC failure of AC2/AC3 class- Difference of fare between AC2/AC3 class and Sleeper Class will be refunded for the distance AC not worked. Certificate from the TTE (in original) for the AC not worked is must to claim for refund.
c In case of AC failure of AC chair car class- Difference of fare between AC chair car class and second class will be refunded for the distance AC not worked. Certificate from the TTE (in original) for the AC not worked is must to claim for refund.
5. In case Travelling without proper ID proof-will be considered without ticket and will be charged accordingly. Chief Commercial Manager/Refunds can be approached for discretionary refund. Excess fare ticket (EFT) (in original) issued by the TTE is must to claim for refund.
6. In case of wrongly charged by the TTE-full refund will be granted by the Chief Commercial Manager/Refunds. Excess fare ticket (EFT) (in original) issued by the TTE is must to claim for refund.
7. In case party/ family partially travelled- refund will be granted by the Chief Commercial Manager/Refunds as per rule. Certificate from the TTE (in original) for the less passenger travelled is must to claim for refund
8. In case passenger not travelled- refund will be granted by the Chief Commercial Manager/Refunds as per extant Railway rule.
9. Partially used reserved ticket by Rajdhani, Shatabdi and Jan Shatabadi Exp- No refund is allowed
10. In case Rlys is not able to provide accommodation-full refund will be granted.
11. Refund on Tatkal Ticket- if it is cancelled up to 24 hrs before the scheduled departure of the train 25% excluding the Tatkal charges will be refunded. Thereafter no refund means would be zero refund
12. Part Confirm/RAC/Waiting List Ticket.
a. If on one PNR there are more than one passenger and one passenger is having confirmed/RAC status and rest are on waiting list or vice-versa, names of all the passengers booked on such PNR will appear in the chart.
b. A certificate can be obtained from the Ticket Checking staff in the train regarding non-travelling of wait-listed passengers on such tickets. Refund will be processed through TDR refund only after receiving the original certificate. IRCTC will forward the claim to Concerned Railways along with original certificate to process the refund and money of refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways
c. If all such passengers do not want to travel before chart preparation, online cancellation can be done as at present. However, after chart preparation, online request can be sent to IRCTC through TDR refund for seeking refund. IRCTC will forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways
Note-Certificate from the TTE (in original) for the AC not worked or Excess fare ticket (EFT) (in original) issued by the TTE for wrongly charged or Certificate from the TTE (in original) for the less passenger travelled may be submitted to the following address along with the application to claim for refund
General Manager (Operations),
Indian Railway Catering & Tourism, Corporation Ltd.,
Internet Ticketing Centre
State Entry Road,
New Delhi - 110 055.
In case of any problem in e-ticket TDR filing, pls mail to etickets@irctc.co.in
How to File TDR online for my e-ticket?
Click the below link to get step by step guide how to file TDR online - http://www.irctc.co.in/cgi-bin/bv60.dll/irctc/services/FiletdrProc.do
What happens if after preparation of chart my e-ticket remains in RAC and I don't want to travel?
If the user wishes to cancel his e-Ticket, he can do so till the time of chart preparation for the train (which is normally 4 hours before the scheduled departure of the train from the train starting station) through the Internet. No cancellation of e-ticket is permitted on-line after the chart preparation. After chart preparation, Refunds for Confirmed/RAC/Partially Confirmed E-ticket will be processed through TDR process. Customer can file TDR online and refund sanctioned by Railways would be credited back to user/agents account. Refund claims under above clause may require at least 90 days or more for processing. Only those PNRs whose Date of journey is less than 30 days will be listed and shall be eligible for applying TDR.
Customers are requested to select PNR which are eligible for TDR filing. Please refer to File TDR Procedure
What if I forget to carry Photo Identity card?
One of the passenger booked on an E-ticket in a PNR is required to present any of the seven identity cards noted below in original during the train journey and same will be accepted as a proof of identity failing which the passenger will be treated as travelling without ticket and shall be dealt as per extant Railway Rules. Valid Ids:- Voter Identity Card, / Passport / PAN Card / Driving License / Photo ID card issued by Central / State Govt. Student Identity Card with photograph issued by recognized School / College for their students and Nationalised Bank Passbook with photograph will also be accepted as proof for travelling on e-tickets w.e.f 15-Jun-2010
How to postpone/prepone journey in e-ticket
This can be done on line by cancelling the original ticket and booking a fresh ticket.
How to change name of passenger in e-ticket?
To know the procedure of changing the name of passenger click below link - http://irctc.co.in/Eticket_new_cancel.html
Can partial cancellation be done in e-ticket?
Yes. Partial Cancellation can be done. He can log on to www.irctc.co.in and go to “Booked Tickets” link and select the ticket to be cancelled and can initiate cancellation by selecting the passengers to be cancelled.
Can I book break -journey ticket in e-ticket?
Presently this facility is not available for internet tickets
How much extra should I pay for my e-ticket?
IRCTC levies a service charge of Rs.10/- per e-ticket in case of sleeper class(SL) and Second sitting(2S) and Rs.20/-per e-ticket in case of all other classes(1AC,2AC,3AC,CC,3E,FC) irrespective of the number of passengers booked on an e-ticket